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A lot of Apple defenders have the perspective that Apple isn't selling you a thing (i.e. an object), it's selling you an experience (a fashion object, a lifestyle brand). From this perspective, if Apple doesn't aggressively attack people who don't align with the brand values, they damage the brand.

People who want to economize on parts and labour damage the brand. They're poor people, or at least people not wealthy enough not to care about these things; they shouldn't be associated with the Apple brand. Apple does not aim at the bottom of the market.

People who want open hardware that they can poke at damage the brand. Apple sells an integrated, hassle-free experience. An open market is chaotic and uncontrolled, and antithetical to the brand promise.



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