The Nest Secure has been pretty flaky from my own experience. I agree with you that the hardware design is good, but the software is pretty terrible.
For example, many times on the Nest app I'll try to deactivate the alarm (when coming back home) but it'll give an error saying that it couldn't connect to the alarm, try again later. Yet as soon as I open the door, magically the app knows the door is open and the alarm will sound in n seconds, so clearly there's connectivity of some kind.
Furthermore, it seems that some of the requests to change the state of the alarm (disabled, armed) seem to get queued somehow, since sometimes it'll give an error when disabling the alarm through the app, then I'll go in, disable the alarm, reenable it, and a few minutes later it'll disable it as if the app message got processed later. That's pretty much the worst case scenario; not only does it not respond immediately, but it also leaves the system in a state that's not intended by the user.
It's maddening enough that I'm not buying any more Nest products. They're well designed, but it seems that nobody cares about the software past the out of box experience.
For example, many times on the Nest app I'll try to deactivate the alarm (when coming back home) but it'll give an error saying that it couldn't connect to the alarm, try again later. Yet as soon as I open the door, magically the app knows the door is open and the alarm will sound in n seconds, so clearly there's connectivity of some kind.
Furthermore, it seems that some of the requests to change the state of the alarm (disabled, armed) seem to get queued somehow, since sometimes it'll give an error when disabling the alarm through the app, then I'll go in, disable the alarm, reenable it, and a few minutes later it'll disable it as if the app message got processed later. That's pretty much the worst case scenario; not only does it not respond immediately, but it also leaves the system in a state that's not intended by the user.
It's maddening enough that I'm not buying any more Nest products. They're well designed, but it seems that nobody cares about the software past the out of box experience.