Once you're outside the world of computer nerds and Excel-wizards, it's easy to become the office "computer expert" and to become like 10x as efficient as anyone else on your floor though the magic of knowing a half-dozen common keyboard shortcuts and sort-of knowing how files work, as in how to copy them from one place to another, and that attachments are just files, and stuff like that.
Yes, seriously. What we consider to be basic or even somewhat below-basic computer literacy is rare even among the gainfully-employed-in-an-office crowd, outside our bubbles. Yet we think we have any clue at all about "UX". LOL.
I went into a GMP company (i.e. medical goods manufacturer subjected to regulations) with the attitude that I could impress with my tricks for efficiency. But GMP is so insane that there is simply no way to do anything efficently at all. I think the only thing I managed to improve was a few excel sheets. I am back in research now, and very glad to be in a culture where the most efficient and effect technique is the one used. The thing is, people know there are better ways, but sometimes their hands are tied by stupid rules.
Yes, seriously. What we consider to be basic or even somewhat below-basic computer literacy is rare even among the gainfully-employed-in-an-office crowd, outside our bubbles. Yet we think we have any clue at all about "UX". LOL.