If you replace Fiber line with Power line, I was in this exact position in real life once. The power went out in our Data Centre, and our backups all failed - UPS's, Diesel Generators etc.
The customers who had their servers in our Data Centre didn't blame the guy who cut the power cable, or the power company. They blamed us, the company who ran the data center. The power outage wasn't our fault, the catastrophic failure and lack of disaster recovery planning was. Banks and Hospitals are not forgiving when you break their SLA's.
Exactly - and I was actually in a position where the Virginia Dept of Transportation were doing roadwork and cut the fiber lines at the data center I was hosting at. ServInt did everything they could to remedy the situation and I remained a loyal customer for a long time after that, but the clients I was hosting really didn't care about that and moved away from me - and I respect that and understand that completely.
