> Slack is still up, just not usable.

I.e., it's down.

(And if you're saying that according to the legal blah blah blah of the SLA that this isn't technically "down", then there might as well not be an SLA.)

> And if you're saying that according to the legal blah blah blah of the SLA that this isn't technically "down", then there might as well not be an SLA.

I am because Ive had these exact conversations with cloud hosted providers/products. Never once have we been refunded according to the SLA in our contracts. Never really down (according to legal).

Up means working. It does not mean that something is displayed on the screen.

Other than the status page, I can't get anything displayed on the screen.