"Our department is suffering. Badly. So are others. Complaints to upper management appear to go on deaf ears, or with ridiculous responses (like: well we saw one of you on your cellphone so you're not really busy)."
"And when we've asked for direct support for retaining customers (using their sales language), our team was told "just make less mistakes"."
Wow, that's literally Dilbert-level of bad management. My condolences. Where I work (a large international corp.), the two or three levels of management above me are fairly reasonable and in touch with everyday reality. I guess I'm lucky.
"And when we've asked for direct support for retaining customers (using their sales language), our team was told "just make less mistakes"."
Wow, that's literally Dilbert-level of bad management. My condolences. Where I work (a large international corp.), the two or three levels of management above me are fairly reasonable and in touch with everyday reality. I guess I'm lucky.