So far, I haven't heard a PEEP from anyone paying backtype. If what you say is true, where is all the press about how horrible this is for their customers?
We're using the BackType API and it is frustrating that they're discontinuing the API. They've also just announced the discontinuation of the service with no word about timescales that this entails. For all we know they could discontinue it tomorrow.
Unfortunately there doesn't seem to be anyone offering a real alternative to the BackType APIs. There is Topsy which doesn't seem to have as much data coverage. Other alternatives require handling live streams of considerably more data.
I'm making a general point about why people don't always like to use products from startups and how this particular case reinforces their views. I wasn't suggesting that backtype had paying customers.
Also, a lack of press coverage does not mean there aren't unhappy users out there.
