In my experience, there's never been a problem with my equipment. So I've never had to buy a new modem as a result. The annoyance is that this is their go-to excuse, and it's a waste of time to deal with this excuse every time I call in.
It stinks, but they have a monopoly if you want high speed internet, so they can do whatever they want... because the government gave them a monopoly. I wish the Government would create free ultra high speed Internet for all citizens while the Government is printing all this money.
