Personally I'd just respond to stuff like that with "Sorry, but that's a very obscure combination, and as a single indie dev I unfortunately don't have the bandwidth to support that, I can send you a refund if you want".
As long as you're nice about it and don't turn it in to a bland cookie-cutter "corporate" response most people will understand.
As someone who just runs Linux, and occasionally runs some games on it, I'm always a bit annoyed when people report these kind of very specific bugs with old/weird drivers/distros that aren't in the supported platforms list. It turns developers off for completely understandable reasons. It's a shame, because for most people it does usually work.
I run Void Linux, it almost always works, but I'd never report these kind of bugs without testing Ubuntu (or whatever is supported) first.
As long as you're nice about it and don't turn it in to a bland cookie-cutter "corporate" response most people will understand.
As someone who just runs Linux, and occasionally runs some games on it, I'm always a bit annoyed when people report these kind of very specific bugs with old/weird drivers/distros that aren't in the supported platforms list. It turns developers off for completely understandable reasons. It's a shame, because for most people it does usually work.
I run Void Linux, it almost always works, but I'd never report these kind of bugs without testing Ubuntu (or whatever is supported) first.