Why is the top thread on HN about everybody suing everybody? Geez people, calm down.
Nobody was hurt, nobody suffered any loss, we all had a good laugh, and hopefully we all learned a lesson about what technology does, which responsibilities we all have in building better systems, and that humans, when building such systems, make mistakes. Nobody had malicious intent, on the contrary, the intent was to provide people with information when searching for it (whether in the name of selling ads or not is a different question).
Why do we need to pull lawyers and courts into this? Lawyers cost a lot of money and judges should not have to waste their time with this kind of thing. There are actual criminals out there, let lawyers and judges focus their energy on those.
P.S.: Don't get me wrong, I'm not defending that it happened. Of course it's bad, needs to be fixed, and be prevented for next time. But screaming "sue them!" just feels like dramatically overboard.
Google skimps on customer support because it is economically rational - the legal cost to them for the consequences of criminal or unethical acts perpetrated by their systems is much less than the cost of adequately staffing CS.
It is good for society when Google has to pay for their mistakes, because it encourages them to provide higher quality service and be more responsive. Just letting it go encourages them to keep cutting quality of service, because they can.
Nobody was hurt, nobody suffered any loss, we all had a good laugh, and hopefully we all learned a lesson about what technology does, which responsibilities we all have in building better systems, and that humans, when building such systems, make mistakes. Nobody had malicious intent, on the contrary, the intent was to provide people with information when searching for it (whether in the name of selling ads or not is a different question).
Why do we need to pull lawyers and courts into this? Lawyers cost a lot of money and judges should not have to waste their time with this kind of thing. There are actual criminals out there, let lawyers and judges focus their energy on those.
P.S.: Don't get me wrong, I'm not defending that it happened. Of course it's bad, needs to be fixed, and be prevented for next time. But screaming "sue them!" just feels like dramatically overboard.