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"The company always wins."

You're replying to a story where the company lost.

There's a ton of consumer protection laws. I agree companies might have the upper hand, but I think consumers have a lot of recourse here in the US. There's tons of laws, the ability to do chargebacks, etc.



> You're replying to a story where the company lost.

When people say "The house always wins" re: casinos, we don't take the rare slots payout as evidence that the outcomes are not, in fact, stacked against the little guy.


What makes being overcharged due to errors more common than being undercharged? If anything I would expect it to be the other way around as it is easier to accidentally fail to scan an item than to accidentally double-scan an item, and personally I'm much more likely to double-check everything when the total comes out surprisingly high than when it comes out surprisingly low.


> What makes being overcharged due to errors more common than being undercharged?

Design? The people making these systems are doing so at the behest of customers who would find overcharging much more acceptable than undercharging.




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