Not just general population, but actual employees!
We've already seen this with legacy code. Whereas a manual process featured someone you could have a conversation with, how many 10+ year old apps are there that have some quirk that nobody remembers or understands?
Automation is going to make that worse, because it goes from "that process 3 people know about" to "that process no one has thought about in 5 years."
We've already seen this with legacy code. Whereas a manual process featured someone you could have a conversation with, how many 10+ year old apps are there that have some quirk that nobody remembers or understands?
Automation is going to make that worse, because it goes from "that process 3 people know about" to "that process no one has thought about in 5 years."