Strangers talking to each other have to add all the politeness and filler words in how they communicate not because they mean it but for purely utilitarian purposes. This is well understandood from both sides.
I don't believe there is any value in that kind of transparent fakeness so I don't mind humans losing that and if there exists some form of pride in being addressed with fake politeness and respect for doing ticket handling work, people need to lose it and find something better to do in life... because these jobs (and many more similar ones) are going away.
In a few years, we will end up with most of these being automatically processed supplemented by escalation when automatically resolving it is not obvious and random cross checks to control for fraud.
There is absolutely zero reason to not do that. I don't think a significant part of a human's life should be spent processing these tickets. This will free people to do better things. We have WAYYY too much to do.
I don't believe there is any value in that kind of transparent fakeness so I don't mind humans losing that and if there exists some form of pride in being addressed with fake politeness and respect for doing ticket handling work, people need to lose it and find something better to do in life... because these jobs (and many more similar ones) are going away.
In a few years, we will end up with most of these being automatically processed supplemented by escalation when automatically resolving it is not obvious and random cross checks to control for fraud.
There is absolutely zero reason to not do that. I don't think a significant part of a human's life should be spent processing these tickets. This will free people to do better things. We have WAYYY too much to do.