I tried fastmail once when I was looking for a new provider. Free trial, they said. So I created an account, switched over my MX records, changed my mail client, etc. Seemed fine.
That is, until I received an email from my father. I couldn't open it. It was so perplexing that I eventually opened a ticket with support to see what I screwed up. Turns out their "free trial" only worked with other fastmail addresses until verified my account. The only supported method of verification was to create a paid account. Support wouldn't or couldn't help until I verified. I was pretty pissed; felt like I got bait and switched. What good is a trial that only works with a service that (relatively) very few people use? I closed my account, moved to purelymail, and haven't looked back.
I still have no idea what email my dad sent me. They might be a great service otherwise, but this gave me a very sour experience.
I would be very curious to hear from a Fastmail rep on this as my demo account never did anything like this to my recollection, though that was a long time ago at this point and I’ve been a happy subscriber for 5+ years.
That is, until I received an email from my father. I couldn't open it. It was so perplexing that I eventually opened a ticket with support to see what I screwed up. Turns out their "free trial" only worked with other fastmail addresses until verified my account. The only supported method of verification was to create a paid account. Support wouldn't or couldn't help until I verified. I was pretty pissed; felt like I got bait and switched. What good is a trial that only works with a service that (relatively) very few people use? I closed my account, moved to purelymail, and haven't looked back.
I still have no idea what email my dad sent me. They might be a great service otherwise, but this gave me a very sour experience.