this is well-said, in the case where correctness is required. But low-trust communications via low-profit activity like tech-support, cheap ads, help lines for government, and even some professional services.. won't care; Employers gain and employees are redundant, next! In those businesses, it is an old story that the cheapest, cruelest and most-scofflaw company wins.. not even debatable that is true.. so here comes MSFT to sell it to you.