I second this article, having applied the ideas (and shared the article) with people I've worked with in the past. The ideas are still relevant today, despite the original publication in 1998.
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The comic partway through the article gives a good overview, and the following are a few highlights:
"Before the set-up-to-fail syndrome begins, the boss and the subordinate are typically engaged in a positive, or at least neutral, relationship. The triggering event in the set-up-to-fail syndrome is often minor or surreptitious. The subordinate may miss a deadline, lose a client, or submit a subpar report. [...]
"Reacting to the triggering event, the boss increases his supervision of the subordinate, gives more specific instructions, and wrangles longer over courses of action.
The subordinate responds by beginning to suspect a lack of confidence and senses he's not part of the boss's in-group anymore. He starts to withdraw emotionally from the boss and from work. He may also fight to change the boss's image of him, reaching too high or running too fast to be effective.
"The boss interprets this problem-hoarding, overreaching, or tentativeness as signs that the subordinate has poor judgment and weak capabilities. If the subordinate does perform well, the boss does not acknowledge it or considers it a lucky "one off." [...] The subordinate feels boxed in and underappreciated. He increasingly withdraws from his boss and from work. He may even resort to ignoring instructions, openly disputing the boss, and occasionally lashing out because of feelings of rejection.
"In general, he performs his job mechanically and devotes more energy to self-protection. [...] The boss feels increasingly frustrated and is now convinced that the subordinate cannot perform without intense oversight. He makes this known by his words and deeds, further undermining the subordinate's confidence and prompting inaction."
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My own summary follows. The idea is that a good relationship between a manager and a junior can unnecessarily fall off the rails, beginning with the manager perceiving that the junior has made a small or moderate mistake.
Instead of letting it go, the manager begins a corrective action with more micro-management (such as requests for more check-ins or progress reports). This can result in the junior becoming disengaged with the work, or alternatively trying to take on too many responsibilities to regain the manager's trust. In any case, the manager tries to correct this by increasing micro-management (which is the opposite of what the junior wants), which worsens the relationship.
To solve this, the article recommends an open discussion between the manager and junior, with specific, concrete goals for restoring trust in the relationship (as well as attempting to prevent this in the first place). The article also notes that an attempted solution entirely on the junior's side—where the junior over-achieves for a while to attempt to rebuild trust—is often ineffective, as a manager may not even notice these efforts due to a bias to already label the person as unreliable.
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The comic partway through the article gives a good overview, and the following are a few highlights:
"Before the set-up-to-fail syndrome begins, the boss and the subordinate are typically engaged in a positive, or at least neutral, relationship. The triggering event in the set-up-to-fail syndrome is often minor or surreptitious. The subordinate may miss a deadline, lose a client, or submit a subpar report. [...]
"Reacting to the triggering event, the boss increases his supervision of the subordinate, gives more specific instructions, and wrangles longer over courses of action. The subordinate responds by beginning to suspect a lack of confidence and senses he's not part of the boss's in-group anymore. He starts to withdraw emotionally from the boss and from work. He may also fight to change the boss's image of him, reaching too high or running too fast to be effective.
"The boss interprets this problem-hoarding, overreaching, or tentativeness as signs that the subordinate has poor judgment and weak capabilities. If the subordinate does perform well, the boss does not acknowledge it or considers it a lucky "one off." [...] The subordinate feels boxed in and underappreciated. He increasingly withdraws from his boss and from work. He may even resort to ignoring instructions, openly disputing the boss, and occasionally lashing out because of feelings of rejection.
"In general, he performs his job mechanically and devotes more energy to self-protection. [...] The boss feels increasingly frustrated and is now convinced that the subordinate cannot perform without intense oversight. He makes this known by his words and deeds, further undermining the subordinate's confidence and prompting inaction."
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My own summary follows. The idea is that a good relationship between a manager and a junior can unnecessarily fall off the rails, beginning with the manager perceiving that the junior has made a small or moderate mistake.
Instead of letting it go, the manager begins a corrective action with more micro-management (such as requests for more check-ins or progress reports). This can result in the junior becoming disengaged with the work, or alternatively trying to take on too many responsibilities to regain the manager's trust. In any case, the manager tries to correct this by increasing micro-management (which is the opposite of what the junior wants), which worsens the relationship.
To solve this, the article recommends an open discussion between the manager and junior, with specific, concrete goals for restoring trust in the relationship (as well as attempting to prevent this in the first place). The article also notes that an attempted solution entirely on the junior's side—where the junior over-achieves for a while to attempt to rebuild trust—is often ineffective, as a manager may not even notice these efforts due to a bias to already label the person as unreliable.