I work for a company that provides solutions for customer support (basically we provide the tools that CS agents use), and the C-level has been heavily drinking the AI kool-aid as of late.
Lots of talk about automating 95% of all tickets and other frankly insane assertions like that. We're a relatively small player in this game, too, and I know our competitors are doing similarly insane things too.
It's going to get a lot worse soon enough, I'm afraid.
Lots of talk about automating 95% of all tickets and other frankly insane assertions like that. We're a relatively small player in this game, too, and I know our competitors are doing similarly insane things too.
It's going to get a lot worse soon enough, I'm afraid.