This particular blog post is probably too snarky to share with most people, but I've had success with gently explaining the same concept to various clients and coworkers, especially ones who are working different with different schedules or time zones.
The trick is to frame their behavior as inconvieniencing them rather than you. In other words, if they send you all the details up front, then you can send them a good answer as soon as possible rather than needing them to drop what they're doing later on to send you a follow-up reply when you ask for clarification.
I've also found that, for people who seem to prefer talking to typing, asking them to record a short Loom video of the issue usually gets them to explain the problem with enough details to solve it.
The real trick would be for the company higher-ups to recognize that there is a problem and impose the rules in the original article as binding company policy.
The trick is to frame their behavior as inconvieniencing them rather than you. In other words, if they send you all the details up front, then you can send them a good answer as soon as possible rather than needing them to drop what they're doing later on to send you a follow-up reply when you ask for clarification.
I've also found that, for people who seem to prefer talking to typing, asking them to record a short Loom video of the issue usually gets them to explain the problem with enough details to solve it.