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> A call has a definite start and end

Oef, you clearly had not to deal with the "quick" calls I had to deal with at a previous organization. If I had not set boundaries, these would easily drag on for who knows how long.

Besides, chat messages I can respond to in my own time when I have had proper time to look into whatever they need from me.

If they need documentation I can look it up, have them read it and maybe then ask targeted questions. Just to give a simple example. Which is also why "no hello" is important. It isn't that most people mind being greeted, just accompany it directly with the right context.

Which can be as easy as "Hi creesch, if you have some time I wanted to ask about X".



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