I agree, although "competent human" is not really the bar when we're talking about actually existing phone support. A while back I was trying to solve an issue with Verizon and calling three separate times I got three completely different approaches to solving my problem, all three of which were totally incorrect. (And the correct solution was literally just "go to this URL and fill out a form".) At least one of those people gave me advice that would have put me in legal hot water. It was rough.