Sadly, none of the links I tried work anymore. (Though the conversation in the comments where they have to explain how to open a ppt in powerpoint is internet gold!)
I was hoping to figure out what led to design incompetence so spectacular that people would still be discussing it after 17 years.
I think there’s a clue in the abstract: The author claims they made 25,000 mock UI screenshots, but doesn’t mention user studies or even internally prototyping some of the concepts to see how they feel.
Looks like the links in the posts no longer work, but all the posts are readable and he goes through the work they did and why. They did a lot of usability testing for the ribbon. But anyways I have no horse in this race other than liking ribbon over 16x16 icons and menus, so no point in hashing this over.
I was hoping to figure out what led to design incompetence so spectacular that people would still be discussing it after 17 years.
I think there’s a clue in the abstract: The author claims they made 25,000 mock UI screenshots, but doesn’t mention user studies or even internally prototyping some of the concepts to see how they feel.