Yes, you will find that most material problems can be solved by buying more stuff. If they wanted to buy a new laptop, they would have done that.

> You'll have to do near zero troubleshooting

That's the case now.

Meanwhile, with the Macs they use, I have to explain that there's a difference between Intel and ARM Macs, that no, their software won't work in MACOS_VERSION because Apple deprecated some API, and no, you can't upgrade to MACOS_VERSION+1 to use something that works, no the hardware they've been using for years won't work because the driver for it is no longer compatible with their Mac/macOS version, the simple thing they want to do actually requires $30 paid software to do, I can't help you when Apple sold you a small hard drive at a premium and macOS takes up half of it, etc.

> I know Linux guys don't mind putting up with the Linux experience but if your family is trusting you as "the techie," you'd be doing them a huge favor by not making them put up with that stuff

Yeah, having a fast computer that just works must be tough lol

No you don't? Why not tell your grandma about PowerPC and Motorola 68000 Macs too while you're giving her pointless information about CPUs Apple used in the past.

We're half a decade into the Apple Silicon transition. Intel Macs are not relevant to anyone except people who purchased a Mac within a couple years before the M1.

> no, their software won't work in MACOS_VERSION because Apple deprecated some API, and no, you can't upgrade to MACOS_VERSION+1 to use something that works, no the hardware they've been using for years won't work because the driver for it is no longer compatible with their Mac/macOS version, the simple thing they want to do actually requires $30 paid software to do, I can't help you when Apple sold you a small hard drive at a premium and macOS takes up half of it, etc.

I... can't even imagine what scenario you could possibly be running into any of this so I don't know how to argue against it.

I was already speaking on the scenario you brought up where this is someone that is gonna be living 95% in their browser. I don't know what weird proprietary software non-techie users are needing that's apparently not compatible with new Macs. Anything beyond web browsing - e.g. word processing, light photo editing, dealing with PDFs, etc - can be done with very high-quality, free software baked right into macOS.

You describe using a Mac like the black and white "before" footage from an infomercial showing that previously the only way to cut a tomato is smushing it with the side of a dull knife. If a Mac is too difficult for someone, Linux is not the solution.

Yes, I do, when Apple advertises new features in macOS and for whatever reason, they just don't work on their Macs. Why? Because some of their machines are Intel-based and Apple chose not to implement certain features they expect on their Intel hardware.

Similarly, I have to do the same for software. While fat binaries are common, sometimes they end up with ARM binaries that just won't work. Similarly, the ability to run their iOS apps doesn't exist on Intel Macs and they don't know why.

> I... can't even imagine what scenario you could possibly be running into any of this so I don't know how to argue against it.

My family member spent thousands of dollars on software licenses for their business. For years, they could use that software on their Macs, until they couldn't. I'm talking about things like Office and tax software.

Similarly, try using an old macOS version that older Macs get stuck on. You eventually cannot even get a working safe browser anywhere, because the APIs Firefox and Chrome depend on change between macOS versions due to API churn, eventually deprecating old macOS versions altogether when it comes to new releases. Eventually, the entire Mac app ecosystem does this and the only solution is to either upgrade your macOS version through hacks or buy a new Mac with an updated macOS version and then experience that again in a few years.

Then there are driver issues. I have family members that have perfectly good music production hardware that drivers no longer work for. For some of it, it looks like 3rd party companies developed paid drivers for new macOS versions. Same thing with touch screens, had to go down the paid driver route for those, too. That's just not a problem on Linux.

> You describe using a Mac like the black and white "before" footage from an infomercial showing that previously the only way to cut a tomato is smushing it with the side of a dull knife

I mean, that's one way to interpret being honest about my experience as tech support for my family's Macs and other computers over the years. The Intel -> Arm transition + Apple's propensity for API and OS churn affects their users who aren't buying new hardware every time a new version comes out.

> If a Mac is too difficult for someone, Linux is not the solution.

I'd stand by the statement that if a Chromebook would suit a user's needs, so would Linux. Both require a curated experience and there should be no expectation of users setting it up themselves. You can make computers running Linux into solid email/Facebook/Zoom/office/web/etc machines a la ChromeOS, and in my experience, that keeps people happy.

Obviously, Linux is not a universal solution, Macs or other software/hardware might be the right solution. I wouldn't subject musicians in my family to Linux, but it has kept my older family members online and safe.

Either set it to do upgrades in the background automatically or tell her to hit "Install updates" when she sees a notification about it. Ideally you'd click the checkmark that enables the former.

The great thing about Debian and Ubuntu LTS releases is that they're rock solid and nothing changes for like a decade or however long they're kept on life support.