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> more a result of crappy publicly funded tendered software development.

I would be more willing to buy that, if their support response would be different, and if it hadn't been an issue for years, including fighting legal battles to keep conditions close to what they are now.

One has to assume they are fully aware and unwilling to improve.



> > more a result of crappy publicly funded tendered software development. > One has to assume they are fully aware and unwilling to improve.

Both can be true at the same time.




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