There was a similar discussion on how terrible car dealers are a few weeks ago on HN when tesla announced their stores. The car dealer model is clearly flawed. As an auto enthusiast and someone who spends way to much money on my cars I absolutely hate car dealers and the BS you have to go through to buy a car.
Not only that but it seems that every time I go into a car dealership I know more about the cars than the sales people. Most of the time they're just some random guy off the street that decided to sell cars and got their training from a generic book or reading the sales materials. It's like they spent more time learning how to negotiate, con their customers and make the most commission they possibly can than they do learning about the car and what they are actually selling.
I feel bad for consumers that are not "car people" and go to a dealership seeking info from sales people.
Not only that but it seems that every time I go into a car dealership I know more about the cars than the sales people. Most of the time they're just some random guy off the street that decided to sell cars and got their training from a generic book or reading the sales materials. It's like they spent more time learning how to negotiate, con their customers and make the most commission they possibly can than they do learning about the car and what they are actually selling.
I feel bad for consumers that are not "car people" and go to a dealership seeking info from sales people.