While I agree with everything, he left out an important group to thank. It's a pretty important segment, the people who are using your product.

Here's an example of how the exchange could look:

Company: Hey We Launched! Users: Signup and begin use Company: Thanks for signing up! Anything we could do better? Users: X, Y, Z Company: We've implemented X,Y and are working hard on Z!

Excellent point and I'm a bit embarrassed not to have included them! I'm adding it to the post as we speak. :D

This is the sort of post I love HN for. Simple, actionable advice that has a lot of "feel good" results, but also potential upside beyond just the feel good.

Thanks for sharing it :-)

Thank you.