What a coincidence; I just posted this to my Facebook feed yesterday:
Dealing with ISPs (and mobile providers, for that matter) is a never-ending hell of time-sucking and abysmal customer service. Communications as a business has some unfortunate features that drive its pathologies. The overhead of the infrastructure is very high and the marginal cost for adding a customer is relatively low. When there's more than one option, there's very little practical difference to distinguish the competitors from each other. Whether it's wireless or wired, I suspect we're doomed to be subjected to this kind of bullshit until the businesses in question are treated and regulated as the basic utilities that they have become. I don't know anyone who's frustrated with their electrical or gas service.
Wait a second, every single negative you've described here can also be applied to other utilities who have been regulated under title II for as long as it's existed. They've yet to find a way to 'regulate' human decency and good customer service...
Title 2 will make it so other companies have a chance to exist on the government sponsored lines. Once Comcast sees its lifeblood spilling into the streets, Im betting their CS will be as sweet as pecan pie.
Title II regulation will not necessarily open up the copper wiring to your house to competitors. The FCC is expected to forebear a lot of the Title II rules, and that may well be one of them.
But what's the incentive? How many people want to start water companies? If it's highly regulated the margins will also disappear. It turns it into a commodity. It isn't like you can do any real innovation.
Title II can't force Comcast to share their lines. It can only force ILEC's to share their lines. So Verizon, AT&T, CenturyLink, and Frontier could be forced to unbundle.
> I don't know anyone who's frustrated with their electrical or gas service.
Only because they're not paying attention. Electric and water utilities are limping along with century-old plant in many cases. They have little incentive to invest in less-polluting or safer technologies, and not much capital dollars with which to do it.
Dealing with ISPs (and mobile providers, for that matter) is a never-ending hell of time-sucking and abysmal customer service. Communications as a business has some unfortunate features that drive its pathologies. The overhead of the infrastructure is very high and the marginal cost for adding a customer is relatively low. When there's more than one option, there's very little practical difference to distinguish the competitors from each other. Whether it's wireless or wired, I suspect we're doomed to be subjected to this kind of bullshit until the businesses in question are treated and regulated as the basic utilities that they have become. I don't know anyone who's frustrated with their electrical or gas service.